Carol Heady, President
Learning and Performance Solutions
Author of Turning Rants Into Raves: Turn Your Customers On Before They Turn On YOU!
Carol Heady is the founder and President of Learning and Performance Solutions, a consulting practice specializing in customer service and leadership development. Carol brings 25 years of cross industry experience including academia, financial services, retail and telecommunications to her clients and proves the value of high quality customized solutions improve customer satisfaction, increases customer retention and employee engagement and positively impacts revenues.
Carol exudes her passion for customer service excellence in her book, Turning Rants Into Raves: Turn Your Customers On Before They Turn On You! The book provides CEO’s. Business Owners, Managers and Entrepreneurs a “how to approach” focusing on specific behaviors that create loyal customers. Central to the book are five customer service principles that are brought to life through two fictitious employees, Rant and Rave. Rant and Rave help you examine your actions and those of your employees to implement easy to follow strategies that inspire customers to rave about your company and positively impact your bottom line.
Join Carol for this informative and inspiring presentation–sure to pique your interest to meet Rant and Rave. She will share the four business drivers that are linked to attracting and retaining loyal customers, five principles to delivering exceptional customer service and some strategies to inspire your customers to rave about your company.
For a sneak peek at the book, visit: http://turningrantsintoraves.com/sneak-peak and get your download of the first two chapters.
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